Formations Lotus Notes 8 - Support aux utilisateurs

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Objectifs de la formation

After completing this course, students should be able to:
- Use Help Desk troubleshooting resources.
- Manage user workstations.
- Identify server and database security issues.
- Manage user database issues.
- Troubleshoot mail routing and delivery.
- Troubleshoot IBM® Lotus Notes® mail issues.
- Troubleshoot replication.

Contenu de la formation Lotus Notes :

Lesson 1: Introducing Help Desk Troubleshooting Resources
- Topic 1A: Using IBM® Lotus® Online Support Resources
- IBM Lotus Product Information on the Web
- The IBM Lotus Support Services Web Site
- How to Use IBM Lotus Support Resources
- Topic 1B: Starting IBM® Lotus® Domino® Administrator
- The IBM Lotus Domino Administrator Client
- The IBM Lotus Domino Administrator Interface
- Topic 1C: Investigating Basic IBM® Lotus® Domino® Administrator
Tasks
- IBM Lotus Domino Administrator Tabs
- The Person Document
- Groups
- Tasks on the People & Groups Tab
- Tasks on the Files Tab
- Tasks on the Server Tab
- Tasks on the Messaging Tab
- Tasks on the Replication Tab
- Tasks on the Configuration Tab
- IBM Lotus Domino Directory Documents

Lesson 2: Managing the User's Workstation
- Topic 2A: Diagnosing Problems with Deploying Welcome Pages
- Deploying Welcome Pages
- Policy Documents
- Policy Settings Documents
- Organizational and Explicit Policies
- Multiple Policies and Effective Policies
- The Policy Precedence System
- Static and Dynamic Settings
- Explicit Policy Assignment Methods
- Policy Management Tools
- How to Diagnose Problems with Deploying Welcome Pages
- Topic 2B: Breaking Down the IBM® Lotus Notes® Client
- Important IBM Lotus Notes Client Files
- Syntax Used in the Default Notes Initialization File
- Notes.ini Problems
- How to Break Down the IBM Lotus Notes Client
- Topic 2C: Enabling Multiple Users to Share a Workstation
- Methods for Sharing an IBM Lotus Notes Workstation
- Using the IBM Lotus Notes Client for Multi-User Installations
- The Multi-User Installation Process
- The Manual Multi-User Configuration Process
- How to Manually Set Up Multiple Users to Share a Workstation
- Topic 2D: Recovering User IDs
- Planning for ID File Backup and Recovery
- Preparing for ID File Recovery
- The ID Recovery Process
- Password and ID Troubleshooting Hints and Tips
- How to Recover Users IDs or Passwords

Lesson 3: Managing Server and Database Security Issues
- Topic 3A: Diagnosing Server Access Problems
- Server Access Restrictions
- The Role of Groups
- Server Access Troubleshooting Hints and Tips
- How to View Group Memberships
- Topic 3B: Determining Users' Effective Access to a Database
- Mechanisms to Restrict Database Access
- The Database Access Control List
- Database ACL Access Levels
- Anonymous Access
- Verifying Database Access
- Database Roles
- Characteristics of Database Roles
- Effective Access to a Database
- Execution Control Lists
- Database Access Troubleshooting Hints and Tips
- How to Determine a User's Effective Access to a Database

Lesson 4: Managing User Database Issues
- Topic 4A: Refreshing or Replacing a Database Design
- Refreshing the Design Documents in a Database
- Replacing the Design Documents in a Database
- How a Refresh or Replace Affects Database Design Elements
- How to Refresh or Replace a Database Design
- Topic 4B: Compacting a Local Database
- Methods for Managing Database Size
- Compacting a Database
- How to Compact a Local Database
- Topic 4C: Archiving Database Documents
- When to Archive Database Documents
- When to Archive Mail Messages
- Criteria for Archiving an Active Database
- Archiving Tasks and Options
- How to Archive Database Documents
- Topic 4D: Diagnosing Problems with Mail Archiving Policies
- How to Diagnose Problems with Mail Archiving Policies

Lesson 5: Troubleshooting Mail Routing and Delivery
- Topic 5A: Introduction to Mail Routing
- Mail Routing
- IBM Lotus Domino Named Networks
- Mail Routing Within and Between IBM Lotus Domino Named Networks
- Mail Routing Protocols
- Mail Routing Components
- Mail Settings that Affect Routing
- The Mail Routing Process
- Topic 5B: Responding to Mail Delivery Failure
- Categories of Delivery Problems
- Causes of Delivery Problems
- Denial-of-Service Attacks
- Mail Delivery Reports
- Mail Troubleshooting Hints and Tips
- How to Respond to Mail Delivery Failure
- Topic 5C: Viewing Pending and Dead Mail
- Pending Mail
- Undeliverable and Dead Mail
- The Delivery Failure Process
- How to View Pending and Dead Mail
- Topic 5D: Tracing Mail Delivery
- Determining a Valid Path to a Mail Recipient
- How to Trace Mail Delivery
- Topic 5E: Tracking Mail
- Message Tracking
- The Message Tracking Store Database
- Mail Delivery Status Categories
- How to Track Mail

Lesson 6: Troubleshooting IBM® Lotus Notes® Mail Issues
- Topic 6A: Troubleshooting Contacts
- Troubleshooting Contacts Issues
- How to Replace the Contacts Design
- Topic 6B: Troubleshooting Directory Catalogs
- Common Directory Catalog Problems
- How to Verify Directory Catalog Policy Settings
- Topic 6C: Securing Mail Messages
- IBM Lotus Notes Mail Security Mechanisms
- Public and Private Encryption Keys
- Digital Signatures
- S/MIME
- IBM Lotus Notes Mail Security Troubleshooting Hints and Tips
- How to Secure Mail Messages
- Topic 6D: Troubleshooting Mail, Schedule, and Calendar Delegation
- How to Troubleshoot Mail, Calendar, and Schedule Delegation
- Topic 6E: Troubleshooting the Out of Office Notification Service
- Access to the Out of Office Service
- Hints and Tips for Troubleshooting the Out of Office Service
- How to Troubleshoot the Out of Office Service

Lesson 7: Troubleshooting Replication
- Topic 7A: Creating and Encrypting an Application Replica
- Encrypting a Local Replica
- Topic 7B: Setting Replication Options
- Selective Replication Options
- Application Replication Options
- How to Set Replication Options
- Topic 7C: Diagnosing Application Replication Problems
- Factors that Affect Replication
- How to Diagnose Application Replication Problems
- Topic 7D: Resolving Replication Conflicts
- Replication and Save Conflicts
- How IBM Lotus Notes Treats Replication Conflicts
- How IBM Lotus Notes Treats Save Conflicts
- Methods to Resolve a Conflict
- Ways to Prevent Replication and Save Conflicts
- Alternate Replica Sources
- How to Resolve Replication Conflicts
- Topic 7E: Troubleshooting Replication
- Hints and Tips for Troubleshooting Database-Related Replication Issues
- Hints and Tips for Troubleshooting Server-Related Replication Issues