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Revenir aux formations Lotus Notes

Formation Lotus Notes 8.5 - Support aux utilisateurs

Ref. LD936

durée

2 jours

Tarif

950€ ht

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Objectifs

After completing this course, students should be able to:

  • Use Help Desk troubleshooting resources.
  • Manage user workstations.
  • Identify server and database security issues.
  • Manage user database issues.
  • Troubleshoot mail routing and delivery.
  • Troubleshoot IBM® Lotus Notes® mail issues.
  • Troubleshoot replication.

Public

Prérequis

The prerequisite for this course is the IBM e-learning course entitled Help Desk Fundamentals for IBM® Lotus® Domino® 8, or equivalent knowledge, skills, and experience.

Programme

Lesson 1: Introducing Help Desk Troubleshooting Resources

  • Topic 1A: Using IBM® Lotus® Online Support Resources
  • IBM Lotus Product Information on the Web
  • The IBM Lotus Support Services Web Site
  • How to Use IBM Lotus Support Resources
  • Topic 1B: Starting IBM® Lotus® Domino® Administrator
  • The IBM Lotus Domino Administrator Client
  • The IBM Lotus Domino Administrator Interface
  • Topic 1C: Investigating Basic IBM® Lotus® Domino® Administrator Tasks
  • IBM Lotus Domino Administrator Tabs
  • The Person Document
  • Groups
  • Tasks on the People & Groups Tab
  • Tasks on the Files Tab
  • Tasks on the Server Tab
  • Tasks on the Messaging Tab
  • Tasks on the Replication Tab
  • Tasks on the Configuration Tab
  • IBM Lotus Domino Directory Documents

Lesson 2: Managing the User's Workstation

  • Topic 2A: Diagnosing Problems with Deploying Welcome Pages
  • Deploying Welcome Pages
  • Policy Documents
  • Policy Settings Documents
  • Organizational and Explicit Policies
  • Multiple Policies and Effective Policies
  • The Policy Precedence System
  • Static and Dynamic Settings
  • Explicit Policy Assignment Methods
  • Policy Management Tools
  • How to Diagnose Problems with Deploying Welcome Pages
  • Topic 2B: Breaking Down the IBM® Lotus Notes® Client
  • Important IBM Lotus Notes Client Files
  • Syntax Used in the Default Notes Initialization File
  • Notes.ini Problems
  • How to Break Down the IBM Lotus Notes Client
  • Topic 2C: Enabling Multiple Users to Share a Workstation
  • Methods for Sharing an IBM Lotus Notes Workstation
  • Using the IBM Lotus Notes Client for Multi-User Installations
  • The Multi-User Installation Process
  • The Manual Multi-User Configuration Process
  • How to Manually Set Up Multiple Users to Share a Workstation
  • Topic 2D: Recovering User IDs
  • Planning for ID File Backup and Recovery
  • Preparing for ID File Recovery
  • The ID Recovery Process
  • Password and ID Troubleshooting Hints and Tips
  • How to Recover Users IDs or Passwords

Lesson 3: Managing Server and Database Security Issues

  • Topic 3A: Diagnosing Server Access Problems
  • Server Access Restrictions
  • The Role of Groups
  • Server Access Troubleshooting Hints and Tips
  • How to View Group Memberships
  • Topic 3B: Determining Users' Effective Access to a Database
  • Mechanisms to Restrict Database Access
  • The Database Access Control List
  • Database ACL Access Levels
  • Anonymous Access
  • Verifying Database Access
  • Database Roles
  • Characteristics of Database Roles
  • Effective Access to a Database
  • Execution Control Lists
  • Database Access Troubleshooting Hints and Tips
  • How to Determine a User’s Effective Access to a Database

Lesson 4: Managing User Database Issues

  • Topic 4A: Refreshing or Replacing a Database Design
  • Refreshing the Design Documents in a Database
  • Replacing the Design Documents in a Database
  • How a Refresh or Replace Affects Database Design Elements
  • How to Refresh or Replace a Database Design
  • Topic 4B: Compacting a Local Database
  • Methods for Managing Database Size
  • Compacting a Database
  • How to Compact a Local Database
  • Topic 4C: Archiving Database Documents
  • When to Archive Database Documents
  • When to Archive Mail Messages
  • Criteria for Archiving an Active Database
  • Archiving Tasks and Options
  • How to Archive Database Documents
  • Topic 4D: Diagnosing Problems with Mail Archiving Policies
  • How to Diagnose Problems with Mail Archiving Policies

Lesson 5: Troubleshooting Mail Routing and Delivery

  • Topic 5A: Introduction to Mail Routing
  • Mail Routing
  • IBM Lotus Domino Named Networks
  • Mail Routing Within and Between IBM Lotus Domino Named Networks
  • Mail Routing Protocols
  • Mail Routing Components
  • Mail Settings that Affect Routing
  • The Mail Routing Process
  • Topic 5B: Responding to Mail Delivery Failure
  • Categories of Delivery Problems
  • Causes of Delivery Problems
  • Denial-of-Service Attacks
  • Mail Delivery Reports
  • Mail Troubleshooting Hints and Tips
  • How to Respond to Mail Delivery Failure
  • Topic 5C: Viewing Pending and Dead Mail
  • Pending Mail
  • Undeliverable and Dead Mail
  • The Delivery Failure Process
  • How to View Pending and Dead Mail
  • Topic 5D: Tracing Mail Delivery
  • Determining a Valid Path to a Mail Recipient
  • How to Trace Mail Delivery
  • Topic 5E: Tracking Mail
  • Message Tracking
  • The Message Tracking Store Database
  • Mail Delivery Status Categories
  • How to Track Mail

Lesson 6: Troubleshooting IBM® Lotus Notes® Mail Issues

  • Topic 6A: Troubleshooting Contacts
  • Troubleshooting Contacts Issues
  • How to Replace the Contacts Design
  • Topic 6B: Troubleshooting Directory Catalogs
  • Common Directory Catalog Problems
  • How to Verify Directory Catalog Policy Settings
  • Topic 6C: Securing Mail Messages
  • IBM Lotus Notes Mail Security Mechanisms
  • Public and Private Encryption Keys
  • Digital Signatures
  • S/MIME
  • IBM Lotus Notes Mail Security Troubleshooting Hints and Tips
  • How to Secure Mail Messages
  • Topic 6D: Troubleshooting Mail, Schedule, and Calendar Delegation
  • How to Troubleshoot Mail, Calendar, and Schedule Delegation
  • Topic 6E: Troubleshooting the Out of Office Notification Service
  • Access to the Out of Office Service
  • Hints and Tips for Troubleshooting the Out of Office Service
  • How to Troubleshoot the Out of Office Service

Lesson 7: Troubleshooting Replication

  • Topic 7A: Creating and Encrypting an Application Replica
  • Encrypting a Local Replica
  • Topic 7B: Setting Replication Options
  • Selective Replication Options
  • Application Replication Options
  • How to Set Replication Options
  • Topic 7C: Diagnosing Application Replication Problems
  • Factors that Affect Replication
  • How to Diagnose Application Replication Problems
  • Topic 7D: Resolving Replication Conflicts
  • Replication and Save Conflicts
  • How IBM Lotus Notes Treats Replication Conflicts
  • How IBM Lotus Notes Treats Save Conflicts
  • Methods to Resolve a Conflict
  • Ways to Prevent Replication and Save Conflicts
  • Alternate Replica Sources
  • How to Resolve Replication Conflicts
  • Topic 7E: Troubleshooting Replication
  • Hints and Tips for Troubleshooting Database-Related Replication Issues
  • Hints and Tips for Troubleshooting Server-Related Replication Issues

Moyens et Méthodes Pédagogiques

  • La formation est constituée d’apports théoriques, d’exercices pratiques et de réflexions
  • Un poste par stagiaire
  • Formateur Expert
  • Remise d’une documentation pédagogique papier ou numérique pendant le stage

Validation des acquis

  • Auto évaluation des acquis par le stagiaire via un questionnaire en fin de formation
  • Attestation de fin de stage remise avec la facture